I’m on the verge of switching web hosts. I currently use Media Temple and overall I would say my satisfaction level is mediocre on a good day. Customer service rapidly declined when GoDaddy took over a few years ago. My last interaction with their tech support was a major turn off and I’ve been testing the waters with different companies whenever I get the opportunity. It’s sad because Media Temple used to be known as one of the better hosting to companies to use, loved by designers and developers. I’m thinking of switching to Host Gator because they have really good tech support/customer service, 99.9% uptime guarantee, and a variety of plans to choose from. I’ve worked with Host Gator several times on projects and it’s always been a pleasant experience. If you have a favorite let me know.